Microsoft DynamicsÂ®CRM 2016 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing every new Online and On-Premises version of Dynamics CRM 2016. Leading Dynamics implementer Marc Wolenik presents comprehensive coverage of configuring, customizing, and operating Dynamics to serve your organizationâs unique needs. He illuminates Microsoftâs renewed focus on services, via the Interactive Service Hub (ISH) and advanced cross-platform mobile client support. Youâll also find extensive new coverage of key enhancements including xRM, Adxstudio Portals, FieldOne, Parature, Voice of the Customer, and FantasySalesTeam gamification.
In addition, this book is part of Samâs Content Update Program. As Microsoft updates features of Windows 10, sections of this book will be updated or new sections will be added to match the updates to the software. The updates will be delivered to you via a free Web Edition of this book, which can be accessed with any Internet connection.
Wolenikâs example-rich guidance will be invaluable to every IT professional who intends to work with Dynamics CRM 2016, regardless of her experience with Dynamics, Salesforce, or other CRM solutions. Drawing on extensive insider knowledge, he systematically explains how Dynamics CRM 2016 works, why it works that way, and how to maximize its value. Youâll find proven best practices for using every significant Dynamics capabilityâinformation available in no other book.
Detailed information on how toâ¦
This comprehensive guide covers all the essential features of Dynamics CRM so you can build effective applications
This book is for those with Dynamics CRM knowledge who want to utilize the latest features available with Dynamics CRM 2016 and Update 1. Extensive Dynamics CRM development experience would be beneficial.
Microsoft Dynamics CRM is the most trusted name in enterprise-level customer relationship management. The latest version of Dynamics CRM 2016 comes with some exciting extra features guaranteed to make your life easier with Dynamics CRM. This book provides a comprehensive coverage of Dynamics CRM 2016 and helps you make your tasks much simpler while elevating you to the level of an expert.
This book takes a practical, step-by-step approach, providing real-world case studies that enable readers to leverage the latest and most advanced features of Dynamics CRM.
Learn, develop, and design applications using the new features in Microsoft Dynamics CRM
Microsoft Dynamics 365 CRM is the most trusted name in enterprise-level customer relationship management. Thelatest version of Dynamics CRM comes with the important addition of exciting features guaranteed to make your life easier. It comes straight off the shelf with a whole new frontier of updated business rules, process enhancements, SDK methods, and other enhancements.
This book will introduce you to the components of the new designer tools, such as SiteMap, App Module, and Visual Designer for Business Processes. Going deeper, this book teaches you how to develop custom SaaS applications leveraging the features of PowerApps available in Dynamics 365.Further, you will learn how to automate business processes using Microsoft Flow, and then we explore Web API, the most important platform update in Dynamics 365 CRM. Here, you'll also learn how to implement Web API in custom applications. You will learn how to write an Azure-aware plugin to design and integrate cloud-aware solutions. The book concludes with configuring services using newly released features such as Editable grids, Data Export Service, LinkedIn Integration, Relationship Insights, and Live Assist.
This book targets skilled developers who are looking to build business-solution software and are new to application development in Microsoft Dynamics 365, especially for CRM.
Microsoft Dynamics CRM is a Microsoft solution to satisfy the various needs of customer relationship management and is already equipped to be flexible to meet the needs of businesses. With Microsoft Dynamics CRM 2016, many new features were added for social, marketing, sales, and integration with other tools. These features add many dimensions to customization.
This book will not only showcase how CRM can be customized, but will also be your guide on how the latest advancements in Dynamics CRM 2016 can be used to benefit your business.
You will learn how to enhance the functionality of Microsoft Dynamics CRM 2016 and use it to serve different businesses of various scales. You will see how to get ready to customize CRM and then quickly move on to grasp the CRM app structure, which will help you customize Dynamics CRM better. You will find out how to customize CRM for sales, service, marketing, and social. We'll also show you how CRM 2016 can be seamlessly embedded into various productivity tools, and how to customize CRM for machine learning and contextual guidance. Finally, we'll also cover the latest advancements in CRM's mobile capabilities and its complete offline support so you can better customize it.
Nicolae Tarla is a Microsoft Dynamics CRM consultant involved in solution architecture and technical presales. He has worked on various mid-size to enterprise-level Dynamics CRM and SharePoint implementations for both the private and public sectors. He has been delivering Microsoft Dynamics CRM solutions since version 3.0 of the product.
Nicolae was a technical reviewer on the book Microsoft Dynamics CRM 2011: Dashboards Cookbook, Packt Publishing, wrote Microsoft Dynamics CRM 2011: Scripting Cookbook as well as the previous edition of Microsoft Dynamics CRM Customization Essentials, Packt Publishing, and is an active blogger at http://www.thecrmwiz.com. He has also presented at various public events, including eXtreme CRM in 2014.
In 2014, Nicolae was awarded the Business Solutions MVP title for his Dynamics CRM contributions.
Accelerate your digital transformation and break down silos with Microsoft Dynamics 365
Itâs no secret that running a business involves several complex parts like managing staff, financials, marketing, and operationsâjust to name a few. Thatâs where Microsoft Dynamics 365, the most profitable business management tool, comes in.
In Microsoft Dynamics 365 For Dummies, youâll learn the aspects of the program and each of its applications from Customer Service to Financial Management. With expert author Renato Belluâs clear instructions and helpful tips, youâll be managing to your fullest advantage before you know it. Letâs get started!Â
Are you running a dynamic business? This book shows you how!
Written by veteran CRM experts Joel Scott and David Lee, this friendly guide will have you understanding and using Microsoftâs CRM solution in a jiffy. Whether youâre considering a CRM system for the first time or youâve decided to switch from another system to Microsoft Dynamics CRM, this book will make it easy to:
Microsoft Dynamics CRM 4 For Dummies is packed with information on the latest version, It will help you get a unified view of your customer information and interactions through integrated sales, marketing, and customer service features. And that, as every business owner knows, is important to improving your bottom line!
This comprehensive guide covers all the essential features of Dynamics 365 to help you build effective applications
Microsoft Dynamics 365 is an all-in-one business management solution that's easy to use and adapt. MS Dynamics 365 helps you connect your finances, sales, service, and operations to streamline business processes, improve customer interactions, and enable growth. This book provides you with all the information you need to know to become an expert in MS Dynamics 365.
This book is for those with Dynamics CRM knowledge who want to utilize the latest features available with Dynamics 365. It is also for skilled developers who are looking to move to the Microsoft stack to build business solution software. Extensive Dynamics CRM development experience would be beneficial.
Deepesh Somani is a Microsoft Dynamics CRM solutions architect at Dynamisity and a corporate trainer. He is a Microsoft MVP awardee since 2015 and was awarded as top 100 CRM bloggers in 2017 by Feedspot. He has developed 14 free tools with 7,000 downloads and a Learning Dynamics CRM app with 1,500 downloads with 4.4 rating on the Play Store. He is experienced in working in different domains with teams from many countries and multinational companies and has authored two other Packt books.
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